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Information for CCI Wired Customers

This service is no longer offered to new customers. We apologize for any inconvenience. If you are a current customer of CCI Wired (DSL) services, please find information about the transition of services below.

*Please note that this transition applies only to CCI Wired customers. CCI’s fixed-wireless services are not affected.

April 6, 2020

To Our Valued CCI Wired Customers:

Proudly Alberta-grown and operated, Corridor Communications Inc. (operating name CCI Wireless) has delivered internet services to Alberta for 10 years. Borne out of Alberta’s co-operative movement, CCI is a grassroots internet service provider. We were built by rural Albertans, for rural Albertans. It has always been CCI’s mission to connect under-served Albertans to their world, providing service where it is needed to close the digital divide between urban and rural communities.

We pride ourselves on using innovative connectivity solutions, customizing our solutions to the unique setting of every rural and remote area. One such special solution is CCI Wired, a subsidiary of our business that uses existing TELUS DSL (Digital Subscriber Line) infrastructure to provide internet services in 18 “Wired Towns.”

We are pleased to announce that on March 31, 2020, an agreement was reached for TELUS to acquire the DSL (Digital Subscriber Line) assets of CCI Wireless, and our customers connected by DSL in our Wired Towns. TELUS is well-positioned to invest in technology and infrastructure that will enable future services and enhanced reliability for customers like you. We feel the time is right to transition this part of our business, for the benefit of our valued customers.

What this means for you:

  • At this time, all services, prices, bills, support hours and contact information will remain the same. You do not need to take any action to keep receiving the same great CCI Wired services.
  • CCI Wireless will work with TELUS through the transition.

We thank you for your loyalty and for trusting in CCI to connect your family. We have appreciated the opportunity to serve you, and we are excited for TELUS to provide the next generation of communications and entertainment to our CCI Wired customers.

If you have any questions, please read FAQ about this transition below, or contact us at:
Phone: 1-844-642-2224
Email: customercare@cciwired.ca

Thank you for having CCI in your home.

Sincerely,

Jordan Young
Chief Executive Officer
CCI Wireless – Corridor Communications Inc.

Frequently Asked Questions

*Please note that this transition applies only to CCI Wired customers. CCI’s fixed-wireless services are not affected.

What has happened? 

On March 31, 2020, we reached an agreement for TELUS to acquire the DSL (Digital Subscriber Line) assets of CCI Wireless, and CCI’s customers connected by DSL in our Wired Towns.

CCI Wired is a subsidiary of CCI Wireless (Corridor Communications Inc.) that uses existing TELUS DSL infrastructure to provide internet services in 18 Alberta “Wired Towns.”

What changes for customers today? 

Nothing. CCI Wireless is here to support you. At this time, you remain supported by CCI, and all services, prices, bills, support hours and contact information remain the same. You do not need to take any action to keep receiving the same great CCI services.

What does this change for customers in the future?

Management of your services will be transferred to TELUS. As the transition moves along, notifications will be sent by CCI via mail and email. Please make sure to keep your contact information updated. After the transition, notifications will be sent by TELUS.

If you have any questions during this transition, please contact CCI’s Customer Care the same as you always have.

Will you continue offering the same products and services you do today?

Your CCI services are not changing at this time. CCI is not able to comment on any future TELUS plans.

Will the cost of my services change?

No. For the foreseeable future, all products, services, prices and billing will remain the same. Any updates on service changes will be well-communicated by CCI or by TELUS.

Will there be any disruption to my services?

As the transition progresses, you will be notified by CCI or TELUS of any changes to your services. CCI is not able to comment on any future TELUS plans.

Will the way I contact CCI change? 

No. For the foreseeable future, customers can continue to reach CCI the same as you do today. Any updates on service changes will be well-advertised.  For general inquiries and support, please call 1-844-642-2224 or email us at customercare@cciwired.ca. Find CCI’s contact information and hours at cciwireless.ca/contact.

Can I still upgrade or make changes to my CCI services?

Yes. You can always upgrade your current services, subscribe to new services and make changes to your account by contacting CCI.

When will I have to switch to a TELUS service? 

As the transition progresses, you will be notified of any changes to your services by CCI or TELUS.

Where can I learn about what services TELUS will offer in my community?

As the transition progresses, updates on any TELUS product and service availability will be advertised by TELUS.

How do I get in touch with TELUS if I want to discuss more details of the changes? 

Your best point of contact is still the CCI Customer Care Team. Reach out to us by phone at 1-844-642-2224, by email at customercare@cciwired.ca, and find CCI’s contact information and hours at cciwireless.ca/contact.

Will TELUS be announcing new acquisitions in Alberta?

CCI is not able to comment on any future TELUS plans.

Wired Town Community Investment

CCI loves to get involved in the communities we serve. We are proud to have been a part of several community giving initiatives during our expansion of CCI Wired services, and we continue to value the relationships we made in each town.

Special thank you to our friends in the towns of Daysland, Forestburg, Kitscoty, Mundare, Sedgewick, and Ryley. You welcomed us into your community and helped CCI make a difference!

CCI Wireless provides fixed wireless internet on 200+ towers across Alberta. See Our Wireless Services.