Hey, Webmail user!

Just so you know….

CCI Wireless is changing email servers on Thursday, March 14th.

 

The only change that could directly affect you is the layout of CCI’s webmail inbox. If you use your email@cciwireless.ca in an email client, like Outlook, you will see no change.

You will be able to login to Webmail with your username and password exactly as normal.

Why We Did This

The major benefit of this change is that our email server will become cloud-based, and therefore won’t be affected by outages caused by CCI or any of our upstream providers. Our customers will also benefit from a more sophisticated spam filter, and from an increased ability of our Tech Support team to troubleshoot issues when they happen.

Email Server Change FAQ

What is the difference between email and webmail?

Webmail is simply an online email client. CCI Webmail allows you to access your email@cciwireless.ca email, contacts, and settings through your internet browser.

How do I login to my new CCI email?

There is absolutely no change in your login information. Please login with your usual email and password. If you have trouble, call in to our Tech Support team.

Is Webmail free?

Yes, CCI Wireless webmail is free as is the email address you create with us.  You can choose to use your email@cciwireless.ca email in a paid client, like Microsoft Outlook.

Some of my emails from the last day are missing. Where did they go?

When we moved from one email interface to the other, we essentially had to back up every user’s inbox.

Emails that were send or received between the time we backed up the accounts and the time we “flipped the switch” between email providers will have temporarily disappeared.

These emails are not gone and will reappear in their proper place within 12 hours.

We apologize for any inconvenience and assure you that we kept this window for missing emails as short as possible.

Why did you switch Webmail layouts?

The actual interface in our Webmail portal is tied to our third-party email providers. Since we are switching to a new provider, the layout has changed.

We apologize for any inconvenience caused by being unfamiliar with the new interface.

What do I do if I need help?

Our new email provider, CityMail, has well-written guides to teach you how to do all the basics of emailing: sending, deleting, adding contacts, creating folders, etc.

Click here to see all of these guides.

If you need help with your email password, contact CCI.

If you have any other internet-related issues, contact CCI.

“Regular” Email FAQ

How do I get a CCI Wireless email address?

It's easy! You can get a CCI Wireless email address, for example your.name@cciwireless.ca, in a matter of minutes. Just call Tech Support at 1-888-240-2224. Our agents will quickly verify that you are the account holder and add the email address to your account. We can also walk you through using your new CCI address in your preferred email program.

How do I login to my CCI email?

Please view the User Guides section below and view the E-Mail Setup Guide that corresponds to the e-mail software you are using. For assistance or to add additional email accounts, you may also contact our technical support team at 1-888-240-2224.

How do I configure my email or add more email accounts?

If your "@cciwireless.ca" or "@cciwired.ca" email address is failing to sync in your preferred mail client, you may need to re-add that inbox using the appropriate guide below.

Please view the User Guides section below and view the Email Setup Guide that corresponds to the e-mail software you are using. For assistance or to add additional email accounts, you may also contact our Technical Support team at 1-888-240-2224.

We are very happy to help you with this on the phone - call us at 1-888-240-2224.

Why can't I send or receive email?

Are you not receiving emails when you should, or a message won't send? Try these steps:

  • Check to see if it is your internet connection or your email: Open your preferred web browser (i.e. Internet Explorer, Google Chrome, Safari) and try to open any web page. If you cannot connect to any web page, please follow the steps in Section 1, "Unable to Connect to the Internet."
  • If you have connectivity to the internet, check email settings: Please visit the Installation & User Guides page and view the E-Mail Setup Guide that corresponds to the e-mail application you are using.
Which email programs are supported?

Most e-mail programs will work, as long as they support the standard protocols used by our servers. Your installation technician will be able to assist you. See the table of system requirements HERE for a list of common, fully supported, e-mail programs.

EMAIL USER GUIDES

Email us at techsupport@cciwireless.ca if there is a guide we should add.

Click any link to view the document. You may also choose to save the file, by right-clicking a link and choosing the appropriate action from the drop-down menu, for example “Save As.”

All files are in PDF format.

 

What it Looks Like

For your reference, here is the “old” CCI Webmail login screen and inbox layout.

Here is the new CCI Webmail login page and inbox layout. You can feel comfortable entering your information here.

Do you need help?

Contact Us

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