Add a Home Phone

Residential Voice

VOIP (Voice Over Internet Protocol)  allows users make phone calls over their internet connection instead through a phone line. Using the latest wireless technology, we are able to provide quality with feature-rich calling at a low monthly rate. Our service is set up to prioritize phone calls over other connections to your internet, ensuring a clear call every time.

The equipment on your home is ready to provide high quality phone conversations upon installation. VOIP Home Phone can be added to a CCI account at any time.

Home Phone Plans

Premium Phone

$21

per month

Sign Up

Unlimited local calling!

Long Distance Rates

North America: $0.035/min ($2.10/hour)

Overseas: Check Rates by Country

Calling Features

High Quality Phone Line

Voicemail

Voicemail to Email (transcribed voicemails)

Caller ID

Call Forwarding

Withhold Number (Anonymous Calling)

Simultaneous ring (rings multiple phones at once)

Call Rejection

Call Blocking

More Services

Self-Care Web Portal

Soft Phone Support

Fax Capabilities

911 Emergency Services

411 Directory Services

Premium Plus Phone

$35

per month

Sign Up

Inexpensive international calling

Long Distance Rates

North America: 1,000 minutes included ($0.035/min after 1,000 minutes)

Overseas: Check Rates by Country

Calling Features

High Quality Phone Line

Voicemail

Voicemail to Email (transcribed voicemails)

Caller ID

Call Forwarding

Withhold number (anonymous calling)

Simulataneous ring (multiple phones)

Call Rejection

Call Blocking

More Services

Self-Care Web Portal

Soft Phone Support

Fax Capabilities

911 Emergency Services

411 Directory Services

Sign up now

If you already have CCI internet at your home or business, there’s no contract for adding a VOIP phone!

Sign Up

Update your Emergency Response details

If you are a VOIP customer, please make sure your location information is up-to-date in case of an emergency response request.

Submit Details

Learn more about VOIP with FAQs

Feel free to contact us if you don’t see your question here.

See Full FAQ Page
What does "VOIP" mean?

VOIP is "Voice Over Internet Protocol."  It  turns analog audio signals, like your phone conversation, into digital information. Essentially, your conversation is carried over the internet. The way you use your phone doesn't change at all, only the method of transferring your voice does.

Does CCI Wireless phone service require TELUS facilities to operate?

No. Our partnership with TELUS is limited to CCI Wired DSL internet service. Since VOIP uses the internet to carry your conversation, and CCI Wireless connects you to the internet, our Home Phone has no dependencies on other phone company’s local facilities.

 

Can I keep my existing phone number?

To keep your phone number, CCI Wireless has to "port" the number.  Depending on your area, you may retain your existing number and transfer it to your new CCI Wireless service.  To determine if your area qualifies for portability, please call our Customer Care team at 1-888-240-2224 or email customercare@cciwireless.ca.

If you would like to keep your existing phone number and we are able to port your number, there is a $35 fee. This $35 simply covers a fee that CCI incurs by porting your number. There is no fee if you choose to get a new phone number.

Please note that to keep your existing phone number, it needs to be "active" when you switch to VOIP. If you cancel or disconnect your phone plan without transferring the number, it is very unlikely that we will be able activate it for you. 

CCI Wireless has access to the following area codes (depending on number availability):

  • 403 - Southern Alberta only

  • 780 - Nothern Alberta only

  • 587 - Alberta-wide

  • 825 - Alberta-wide

Does adding a Home Phone plan change my internet contract?

No. There is no contract for VOIP services. You may cancel the Home Phone plan at any time.

Will my existing telephone be compatible?

There is no need to buy new phone equipment. The outdoor equipment installed on your home that gives you access to the internet also has built-in phone capabilities, eliminating the need for any additional hardware. Your existing telephone, fax machine and in-house wiring will be compatible with CCI Wireless Home Phone service.

What is the quality of the sound?

Unlike other VOIP providers, CCI Wireless technology prioritizes phone conversations to ensure maximum voice clarity. While it could sound a little "tinny" if your internet bandwidth is being taken up by other uses in the home, you will be able to clearly hear your conversation even with less than 1Mbps available.

Do I have to pay extra for the calling features?

No! We include all calling features and voicemail as part of your package.

The features include: Voicemail, Voicemail to email, Caller ID, Call Forward, Call Waiting, Withhold Number, Sim Ring, Call Rejection and Call Blocking.

Do I still have E911 and 411 capabilities?

 

The service provides 411 and basic 911 services. For more details on the differences between Enhanced 911 and Basic 911 services, please review our 911 and VOIP Terms and Conditions at cciwireless.ca/911-and-voip-terms-and-conditions/.

It is imperative customers acknowledge that they read the 911 Terms and Conditions prior to subscribing to the service.

 

Is service disrupted during power outages?

 

If power outages are frequent and lengthy, we recommend customers install a UPS (uninterrupted power supply). Alternately, clients with a cell phone can take advantage of the Simultaneous Ring feature, which automatically calls other phone numbers in the event that your primary phone number is unreachable, ensuring you never miss a call.

 

What are the one-time costs?

In most cases customers will simply plug their existing phone into the telephone jack provided with the initial internet installation. There is no fee for adding a Home Phone Plan, and no cancellation fee.

If you would like to keep your existing phone number and we are able to port your number, there is a $35 fee. This $35 simply covers a fee that CCI incurs by porting your number. There is no fee if you choose to get a new phone number.

VOIP USER GUIDES

Click either link to view the document. You may also choose to save the file, by right-clicking a link and choosing the appropriate action from the drop-down menu, for example “Save As.”

These files are in PDF format.

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