All customers of CCI wireless receive a Wi-Fi-enabled wireless router when they sign-up for CCI services. Some households may also have chosen to use their own third-party router. In either case, if you feel like your internet speeds could use a boost on a device that is receiving it’s internet signal over Wi-Fi, it’s always a good idea to check the device (the router) that is sending that signal. The connection coming into your home is different than the Wi-Fi signal being sent out by the router, and testing your router’s performance may help boost the signal that is being sent wirelessly to your devices.
How to test your routers performance:
- Reset your modem and router.
Sometimes restarting your network or your router can increase the speed of your connection. To do this, turn off your computer and other devices and unplug the power to your router for 30 seconds. Plug the power to your router back in and turn on your computers.
- Ensure it is not conflicting with a cordless phone, baby monitor or other wireless device.
Some wireless routers will slow down if you are using another piece of electronic equipment on the same frequency. Normally you would see this where a wireless device is indicating a poor signal strength or slow speed, while a computer that is connected to your router with an ethernet cable will have better speeds. Often, the owner’s manual for your various wireless devices will say which frequency they broadcast at, or an Internet search of the model name and number will give this information. Try unplugging these other devices and see if your wireless signal improves.
- Test your Wired Connection
Routers can lose some speed as they direct traffic between devices. Bypassing a router ensures that you are testing your speeds with only one device and that another device is not using your bandwidth without your knowledge. To do this, unplug the ethernet cable that is plugged into the back of your router at the WAN or Internet port, and plug the cable into one computer directly, normally at the same port that your router cable plugs into. Power off your router so that a wireless computer will only see the new hard-wired connection. This will allow for a good test to see if your speed issues are tied to your router or to the actual internet connection coming into your residence.
As with any technical support issue, our team is also always here to support you. We are here from 7 am – midnight Mon-Fri and from 8-5 pm on weekends and holidays at 1-888-240-2224.