VOIP Home Phone
Cut the cord and go wireless – add a CCI Home Phone to your plan!
Instead of using a traditional phone line, VOIP (Voice Over Internet Protocol) allows you to make phone calls with your same handset and phone number, using your internet connection. All CCI home internet equipment is ready to provide phone service upon installation. Home Phone service can be bundled with your CCI internet service at any time, and you’ll get monthly savings!
Quality sound with feature-rich calling at a low monthly rate
Home Phone Plans
Home Phone Plan
Unlimited Alberta
$19.99
per month
Current Offer: 24-month discount when you Bundle!*
FEATURES: UNLIMITED LOCAL MINUTES
Ā Unlimited Local Calling
call anywhere in Alberta
North American Long Distance
3.5Ā¢/minute or $2.10/hour
Overseas Long Distance
Rates vary by country – check Rate Card
Ā Limited Time Offer: Save on all your services when you bundle with your internet contract – Current and new customers eligible*
Home Phone Plan
Unlimited North America
$29.99
per month
Current Offer: 24-month discount when you Bundle!*
FEATURES: UNLIMITED NORTH AMERICAN MINUTES
Ā Unlimited Local Calling
Call anywhere in AlbertaĀ
Ā Unlimited North American Long Distance
Call anywhere on the continent (1)Ā
Ā Overseas Long Distance
Rates vary by country – check Rate CardĀ
Ā Limited Time Offer: Save on all your services when you bundle with your internet contract – Current and new customers eligible*
Included Phone Features
The calling features you need, at no additional cost
High Quality Phone Line
Our service prioritizes phone calls over other connections to your internet, ensuring a clear call every time
Voicemail Portal
Check your voicemail messages online from anywhere
Voicemail-to-Email
Have your voicemail messages transcribed and emailed to you automatically
Caller ID
Displays caller information for incoming calls
Phone Number Porting
Keep your current phone number* with an Alberta area code
Call Forwarding
Easily forward calls to your mobile phone when you arenāt available at home
Caller ID Block
Prevent your information from appearing on the receiverās device when you make an outgoing call
Call Blocking
Easily block specific phone numbers from contacting you (like telemarketers)Ā
Accept Collect Calls
Unlike most VOIP providers, CCI Home Phone CAN accept collect calls.
Get Started with a CCI Home Phone
Set Up & Install is included in a standard internet installation appointment for new CCI customers. If you already have CCI internet at your home or business, thereās no installation fee or wait time to add a VOIP Home Phone!
What to Know About Switching to VOIP
If you already have a CCI internet connection, youāre already set up to cut the cord. Whether you’re new to CCI or adding Home Phone to your existing internet service, here’s what you need to know when switching to VOIP:
Plan to Keep Your Phone Number
You can keep your current phone number (provided that you have an Alberta area code) or choose to have a new phone number assigned to you*.
Available Area Codes:
- 403
- 780
- 587
- 825
Transferring your phone number to CCIās service requires us to āportā your phone number from your current provider. It can take up to 5 business days for your current provider to port a phone number.
Important: For your phone number to be ported, your phone line must be active and still belonging to you. If your phone plan is cancelled or disconnected before transferring your number, it is unlikely that CCI will be able to reactivate it for your VOIP Home Phone service.
*New phone numbers are subject to availability within your local calling area (rate centre). There is a small chance that there will be no local phone numbers available in a given geographical area.
Use Your Own Equipment
Switching from a traditional connection to VOIP is easy. You donāt need an installation appointment, and any existing telephone, fax and in-house wiring is compatible with our Home Phone service.
After plugging in a cable and spending 5-10 minutes on the phone with our Tech Support team, your VOIP Home Phone will be ready to use.
If you choose not to do a self-install, our standard Service Call fee of $150 will apply, and activation will be delayed by booking the appointment.
Keep Your Emergency Response Details Updated
Because VOIP is a digital service, emergency calls to 9-1-1 are routed to your local emergency response centre slightly differently than traditional landline service. You are responsible for keeping your name, location and other contact information associated with your phone number up-to-date.
Install & Set Up Fees
VOIP Set Up & Install is included in a standard internet installation appointment for new CCI customers.
$0
Standard Set Up
Your equipment already works, so there is no install fee or wait time. If you’re a new internet customer, phone can be set up as soon as your internet is live.
$99
On-Site Installation
If you don’t want to self-install, we’re here to help. If you choose to have a professional installation, there is a One-Time Fee for the site visit.
The Fine Print
All Plans are covered by our General Terms & Conditions and our Terms of Acceptable Use.
CCI Home Phone plans are covered by our 9-1-1 & VOIP Terms & Conditions.
(1) CCI reserves the right to bill customers for charges incurred by calling local, long distance and/or international toll centres (Rate Centres that independently charge non-standard fees). Unlimited North American calling plans include long distance service to nearly all of Ā Canada, United States, and Mexico. In the event that customer activity results in fees incurred from a rate center not included in the unlimited plan, CCI Wireless reserves the right to bill a customer for these charges on a cost-plus-10% basis, and CCI Wireless shall provide evidence of these charges to the customer.
* Save when you sign a new contract: Promotional and Bundle Pricing requires a new 2-Year Contract. Promotional offerings may change without notice.