For all inquiries, it’s fastest to call us in our fully-staffed Calgary Call Centre
NEW Mailing address!
If you pay by cheque, please mail to:
Suite N – 1338 36th Ave NE
Calgary, AB T2E 6T6
(Concerns? Email firstname.lastname@example.org)
Think there’s an outage? Check our Twitter feed for updates.
We tweet as quick as we can to keep you in the know.
When there is an outage, our toll-free phone line will have a pre-recorded message explaining what’s happening, so you don’t have to stay on hold. Call us at 1-888-240-2224 and select “Technical Support” to listen.
Send us a message on Facebook.
We’re most responsive Monday – Friday, 8AM – 4PM, but you can leave a message anytime*. Our conversation will be saved in your Facebook Messenger inbox.
*Please note that this isn’t a live chat tool, and the quickest way to get help is to call 1-888-240-2224.
Our Doors are Open
Monday to Friday, 8AM to 5PM
Customer Care Line
Monday to Friday, 8AM to 8PM
New Customers, Account Details and Billing
Tech Support Line
Monday to Friday, 7AM to Midnight
Weekends & Holidays, 8AM to 5PM
Issues with Equipment and Service
This form delivers instantly to our Customer Care inbox. An agent will contact you within the next business day.
Email Us Directly
If you’d prefer to send an email to a specific CCI team, these addresses will help you direct your message.
Marketing & Sponsorship
- To tell us about sponsorship opportunities, send details to