We are always looking for talented individuals to join our team

Careers

Current Positions:

Technical Support Representative - Tier 1

Position Summary:

We are looking for talented individuals to join our team Technical Support team on a part time basis. Shifts will vary between 5-8 hours for a Minimum of 20 hours to Maximum of 40 hours per week. The successful candidate will be accountable for answering calls from our existing customers. You must be available from 7 am to midnight Monday to Friday and 8 am to 5 pm on weekends, for various shifts , most importantly evenings, weekends and statutory holidays. Bilingual is an asset.

Responsibilities for this role are listed but not limited to, the following:

  • Provide exceptional customer service and technical Support to our customers.
  • Provide Knowledgeable Troubleshooting guidance to customer’s internet and VOIP issues
  • Appropriately document customer interactions and troubleshooting steps taken in ticketing system and escalate accordingly
  • Perform test of customer returned equipment to ensure quality of our units are maintained
  • Follow up on any emails sent or voicemails left for technical support team
  • Make recommendations to the Manager, technical support regarding training and improvement in technical support levels
  • Provide feedback to leadership team and peers to improve environment
  • Various other duties as needed

Required Skills and Qualifications:

  • Background in technical troubleshooting of internet service is a definite asset
  • Ability to achieve targets on a consistent basis
  • Knowledge of WIMAX and LTE technology is an asset
  • Experience in the telecommunication industry, computer systems, networking, browsers and troubleshooting VOIP and internet service would be considered an asset
  • Demonstrated ability to create and maintain a team atmosphere that promotes individual and team success
  • Demonstrated ability to deal effectively with changes and adaptability to changes within call center environment
  • You must have a High School Diploma.
  • Completion of CCNA, CompTIA A+ will be considered a definite asset

Why CCI Wireless?

  • We offer Competitive base pay and other perks
  • Growth opportunities within CCI Wireless
  • Benefits package including extensive health & dental coverage

Please forward your resume with a cover letter to AbdulK@corp.cciwireless.ca for consideration.

Contact Centre Sales Agent

Corridor Communications, Inc. (CCI Wireless) is a leading provider of wireless internet and voice services in rural Alberta (www.cciwireless.ca). We have immediate openings in our Calgary call center for experienced individuals. CCI will provide full training on our services and current competitor information. Your compensation will be comprised of a base salary and commission on sales. All full-time employees are eligible for company health and dental benefits after three months of employment.

Your responsibilities would include:

  • Answer incoming calls to the sales team
  • Determine if services are available in callerʼs area
  • Discuss and promote our Internet and voice services
  • Answer questions on features and benefits of our services compared to competition
  • Close sales, set-up customer accounts, and book installations
  • Answer Customer Care questions
    • Resolve issues
    • Retain customers
  • Make outbound calls to potential customers in our coverage area
  • Inform them of CCI services
  • Determine satisfaction level with current provider
  • Discuss CCI features and benefits
  • Close sales, set-up customer accounts, and book installations

Please forward resumes with a cover letter to jobs@corp.cciwireless.ca for consideration.

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