So how much do you know about physics? That shouldn’t be too important to your internet connection right? To most people in the world connected in urban centres, think about how often you find dead spots in the city on your cell phones and other mobile devices. What do you think causes it? Vegetation, Topography, Metallurgy and distance are all things that we take for granted on a day-to-day basis. The same can be said for Fixed Wireless solutions where the technology is providing Broadband Internet to homes in a 40 Km zone from one tower in some of the most remote locations imaginable. When you start to look at how these things interact with one another, it’s a real wonder of technology that we can deliver quality internet over such a distance in rural settings.
Let’s get back to the physics for a second. We won’t focus on it but let’s think of it like radio in your car. You start driving from your location to another say 150 – 200 km away. What happens? Your favorite radio station starts to become more and more garbled with static and eventually you need to start searching for a radio station that plays music to your taste. Eventually, it fades out entirely and if you go down a hill or into a river valley you might even loose it entirely. This is the same with our home internet solutions. Each of these media sources uses a frequency or radio wave to get the information to you. The further out you are from the source or the more covered you are by things in the immediate environment, the less effective the wave is to get to you. Each radio wave only has a certain amount of energy to get to you, and the more things you put in front of it, the less effective it is at getting to your receivers.
Now lets talk about trees and vegetation. Have you ever noticed that cellular or internet coverage is better in the winter? This is because there is less vegetation interfering with the signal to your receiver. As we begin to enter summer, perform a simple check on your receiver and see if trees are potentially blocking your signal. If this is the case, let our Customer Care Team know and we can see if there is a solution for you. If you are safely able to, try pruning your vegetation back to create a more direct opening for your receiver. This should help improve your ability to receive the signal from the tower.
Things like metal buildings in your yard or even close to your receiver may affect your signal as well. Radio waves travel through many things, but have difficulty getting through metals. There have been many developments in radio waves to get through metal, but we said this read was not all about physics.
In summary, look at your receiver throughout the seasons and ensure that there are no obstructions in the direction it is pointing. The CCI installers use all kinds of techniques to ensure that you have the best possible internet available to you, and your internet is supported by some of the best technicians in Alberta locally based in Calgary to deliver solutions quickly. If you have questions about your service or think there may be things our Call Centre can help you with, please don’t hesitate to reach out and ask. Rural Internet is a real science, and an active partnership with our customers, helps ensure we can deliver the best connection experience possible.